Remote Evaluation of the Product is conducted whenever the customer logs a complaint about system failure. Our Help Desk engineers will remotely log on to the system using a secure Remote System Access application. The help desk engineers will analyze the Operation, Functionality and Issues related to the system.
They will then generate a report mentioning the corrective measures that can be taken to resolve the issues. If possible the help desk engineers will resolve the problems online. If it is not possible to resolve the problems online, the engineers will suggest shipping the system to our nearest facility. During the Evaluation of the product the engineers may also suggest available upgrades for hardware/software to enhance the capability of the system.