Non Comprehensive Support (Support without Spare Parts)
As the name suggests, this mode of support would include Remote Evaluation, 24x7 remote support and software updates. In case the support cannot be done remotely, Once the problem has been identified a detailed report of the cause of failure, repairs to be carried out and the expenses that will be incurred for replacing faulty parts will be provided to the customer. If the customer decides to go ahead with the repairs, the equipment will be shipped to our nearest facility for repairs. After the equipment has been repaired and returned our Remote Help Desk Engineers or Field engineers would assist in configuring and integrating the equipment back to the system.
All the expenses related to logistics and transportation of the equipment from the customer location to our facility shall be borne by the customer.
Comprehensive Support (Support with Spare Parts)
This mode of support would include Remote Evaluation, 24x7 remote support and software updates. Once the problem has been identified a detailed report of the cause of failure and, repairs to be carried out will be provided to the customer. Once the customer decides to go ahead with the repairs, the equipment will be shipped to our nearest facility and repaired free of charge. Cost of the spare parts, if required for maintenance shall be borne by Shoghi Communications Ltd. After the equipment has been repaired and returned our Remote Help Desk Engineers or Field engineers would assist in configuring and integrating the equipment back to the system.
All the expenses related to logistics and transportation of the equipment from the customer location to our facility shall be borne by the customer. |
