Shoghi Operational Excellence means maximizing our customers' satisfaction, our market position and financial results by ensuring sustainable continual quality and cost improvement in our processes, products and services. Deployment of Operational Excellence enables us to meet the commitments within our quality policy.
It is the goal of Shoghi to continually deliver safe, effective, high-quality products and services, on time, to our customers and internal operations. Processes and controls are strictly implemented so that tasks are performed properly, to assure products and services meet established and agreed upon requirements. Quality, customer satisfaction, continual improvement, maintaining the effectiveness of our quality management system and compliance with customer needs and regulatory requirements, are the personal responsibility of every employee.
Our quality policy has engendered a work culture that encourages to stretch innovative thinking to its limits and to strongly exhibit a 'no-compromise attitude in our people towards quality.