Software updates are released by us from time to time to enhance the functionality of the system as well as to remove any bugs or errors in the existing application. During the period of the Annual Maintenance Contract, Shoghi Communications Ltd will provide free software updates through remote access. Whenever a new software update compatible to the supplied hardware is released, it will be communicated to a designated person of the customers’ team.

A remote session will then be arranged according to the convenience of the customer and availability of the system. During the remote session our engineers will perform all the necessary steps to update the system. After the system has been updated a comprehensive test of the system will be preformed to ensure that everything is in working order. An option will also be given to the customer to roll back to the original settings just in case he is not satisfied with the performance of the upgrade.