In case the remote evaluation suggests that remote support is possible, then a team of dedicated Help Desk engineers will use secure Remote System Access application to provide state-of-the-art software maintenance and system troubleshooting for our customers, 24 hours a day, 7 days a week. The Help Desk team will provide site administrators, end users, and technical support personnel with operational support for user-related questions and problems, as well as remote maintenance support for system problems or equipment failures.

Our remote support application includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards. The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

In addition to the login ID provided to each customer, the application generates a session password that changes with every session initialization to provide additional security against unauthorized access to a remote system. Security relevant functions like file transfer require additional, manual confirmation of the customer. Also an inbuilt security feature makes it impossible to invisibly control the system. For data protection reasons the person sitting on the remote computer will able to detect and observe whatever action is being taken on the machine.

Apart from the above mentioned security procedures, Shoghi Communications Ltd. will be sign a Privacy Policy and Non Disclosure Agreement with the customer for security of the system and its contents.